FAQs

Q?

What is consider an emergency?

A.

There are many ways to find out if your companion needs immediate attention and they are as follows: Abnormal behavior (not waking up, stiffness, sensitive to touch) bleeding, unusual mouth smell, excessive scratching, seizures, disorientation. If you suspect that there is trauma due to an accident it probably is. If you suspect they have ingested any known dangerous objects or chemicals and it is showing uncontrollable vomiting or diarrhea. If there is parasites in their stool or mouth. If there is any kind of abscess or inflammation growing on their skin, abdominal area , neck or overall body area. If you have any concerns or suspicions call your ABC Animal and Bird Clinic in Sugar Land at (281) 495-9445.

Q?

Do you guys care for exotic animals?

A.

As a matter of fact we do, our veterinarians are capable of caring and treating exotic animals such as birds, rabbits, ferrets, reptiles, rodents and other small non-domestic animals. If you would like to inquire more information regarding the variety of animals we can offer medical assistance for call ABC Animal and Bird Clinic in Sugar Land at (281) 495-9445

Q?

Is there always room for boarding?

A.

Room is limited to a first-come, first-serve basis.  You can schedule your stay but the earlier the better.  Our boarding services are recognized as one of the best in the area so spots go fast, especially during holidays.  Some exotic animals require specific accessories such as: own cage, diet or lighting.  Please contact ABC Animal and Bird Clinic in Sugar Land if you have any questions regarding boarding requirements or availability at 281-495-9445.

Q?

Are you open 24hrs for emergencies?

A.

We are not open for emergencies.  If you have an exotic patient in need of care between the hours of Monday to Friday from 7:00AM to 7:00PM, Saturdays 8:00AM to 5:00PM and Sundays 1:00pm to 5:00PM

The after hours page number is (281)630-7033 an is intended to service for after-hours exotic animal emergencies only. This includes pets such as birds, rabbits, ferrets, reptiles, rodents and other small non-domestic animals. One of our veterinarians will call you as soon as possible after receiving a page. Be sure to leave a phone number that we can call to reach you.

For after-hours emergency care, we refer all of our dog and cat patients to Sugar Land Veterinary Specialists located at 1515 Lake Pointe Parkway in Sugar Land.  They are located behind the Whole Foods parking lot at Highway 6 and Highway 59.  Their contact number is 281-491-7800.

Q?

What are you office hours?

A.

Monday through Friday from 7:00am until 7:00pm

Saturdays from 8am until 5pm

Sundays from 1:00pm until 5:00pm

Q?

What are your payment Options?

A.

– Payment is due when services are rendered.

– We accept: cash, debit cards, checks (with valid Texas ID), and credit cards (Visa, Mastercard, American Express, Discover).

– We do not offer payment plans or billing.  However, we recognize that with the joys of owning a pet, there can also be unexpected occurrences.  It is for this reason that we have partnered with Care Credit to offer other payment options to our clients.  Please give us a call to hear about how to use this at our clinic.  The application process is easy and can be done online at  Care Credit’s website or at our office.

– Another option for your pet is to enroll them in Pet Insurance.  It can help offset the costs associated with a pet’s routine and emergency healthcare depending on the company and plan selected.  Please give us a call for recommendations.  Pet Insurance does not work like human insurance.  With Pet Insurance, you would pay your bill using one of the approved methods above.  After paying, you will file a claim with your insurance company and they will reimburse you for what they cover of the visit.

Q?

What is needed for grooming?

A.

Any dogs or cats interested in our grooming services must be current on the routine vaccinations that we recommend.  Please contact us for a list of those vaccines.  Grooming is available Monday-Friday from 7:00am-7:00pm by appointment only.  Please call 281-495-9445 and speak with Theresa to schedule your appointment.

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